FAQs

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the upper-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from our site in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing Jayke Collectiosn.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of products/items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How do I add items to my cart?

To item to your cart, navigate to the page of the item you are interested in.When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I remove items from my cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

How can I sign into my account on the bookstore and/or edit the information in my account?

If you have previously purchased item, then you may have opted to create a personal account in our system.  If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by click on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a Kenya Postal Service shipping module.

What if I need to change my address or suspend delivery of my subscription?

Please write, e-mail, or phone our Customer Service department with your changes at least two days before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the bottom of this page.

What are your payment options?

We accept Cash On Delivery,Mpesa,Lipa Na Mpesa,Airtel Money,Equity Easy Cash,Co-operative,Family Bank and four types of major credit cards (Mastercard, Visa, American Express, and Discover)

What is your returns policy?

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at 0720258121 to obtain an approval number.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

  1. Make sure the item is in resalable condition. We cannot refund or credit returned items that are marked or otherwise damaged.
  2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
  3. Ship the package to our returns department.

How long after placing my order should I expect to receive my shipment?

All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the country will arrive within 7-10 business days of the order date.

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